Please follow the next steps if the diffuser is not working..
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Check that there is water in the bowl and that the water level is correct (about 80%).
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Check that the power adapter is securely plugged into the wall socket. For the cable that works with USB (like for the Happyhaves Full Moon) please try to use different adapters on different wall sockets (or even a pc or laptop) to plug in your USB cable to see if this works. For the Happyhaves Full Moon make sure the cotton swab is soaked in water.
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Check that the other end of the power supply is securely plugged into the diffuser. Sometimes you have to stick it in a bit harder to make sure it's connected.
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Test the power source or try an alternate power source to ensure that there is adequate power being supplied to the diffuser.
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Make sure you are using only tap water or spring water. Do not use distilled water as this affects the diffusion.
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Unplug, refill if necessary, reconnect and turn the diffuser on again.
Is your diffuser still not working?
Please select the exact problem in our FAQ so you will get the help you need. Here is a direct link:
https://happyhaves.zendesk.com/hc/en-us/categories/360001094497-Product-help